# Where is my invoice?
You will not find your bill online. It is with your order inside the parcel.
If the bill is not in, please request a copy by email : firstname.lastname@example.org
# I lost my password !
Click on the link "Password forgotten? Click here." on the page "my account". You will automatically and immediately receive an email from us with a new password that you will need to modify. If you not receive the password within the minute send us an email (email@example.com) or call us at +33 (0) 950 205 565, an operator will give you a temporary password that you will need to change.